Key Responsibilities

- P&L; (Profit & Loss) Ownership: Manage unit-level revenue generation, EBITDA, cash flow, operating budgets, and cost control across departments. [1]
- Operations & Resource Management: Oversee end-to-end facility workflows—including OPD, IPD, operation theaters (OT), diagnostics, admissions, billing, and discharges. [1]
- Consultant & Doctor Engagement: Build and maintain solid relationships with visiting and full-time clinician consultants, track patient footfall, and address practice issues. [1]
- Quality & Statutory Compliance: Ensure strict adherence to healthcare protocols, safety standards, fire safety, biomedical waste management, and accreditations like NABH (National Accreditation Board for Hospitals & Healthcare Providers). [1, 2]
- Patient Experience & Grievance Handling: Monitor Net Promoter Scores (NPS), handle escalated patient complaints, and drive continuous service-quality improvements. [1, 2]
- Team & Vendor Management: Lead, mentor, and evaluate cross-functional teams (nursing, housekeeping, security, and administrative staff) while managing external vendor contracts. [1]
- Business Growth & Referrals:



Drive local marketing initiatives, corporate tie-ups, and referral development from nearby clinics and insurance desks.
- Operational Management: Oversee day-to-day department workflows, patient flow, admissions, and discharges to meet efficiency standards. [1, 2]
- Staff Leadership: Supervise, schedule, train, and mentor clinical (doctors/nurses) and non-clinical support teams. [1, 2, 3]
- Financial & P&L; Oversight: Monitor departmental revenue, manage budgets, control costs, and track profitability. [1, 2]
- Quality & Compliance: Enforce hospital Standard Operating Procedures (SOPs), ensure patient safety, and meet local regulatory guidelines. [1]
- Patient Experience: Manage patient grievances, ensure prompt resolution of complaints, and drive high satisfaction scores. [1]
- Stakeholder Collaboration: Coordinate with senior leadership, department heads, and attending physicians to implement growth initiatives. [1, 2]

Pay: From ₹343,000.00 per year

Work Location: In person

📌 Unit Head (Patna)
🏢 Ford Hospital and Research Center
📍 Patna