Dispatch Operations Manager

The Dispatch Operations Manager will be responsible for managing day-to-day dispatch activities, leading a team of 15–20 employees, monitoring operational KPIs, handling escalations and ensuring that all dispatch processes are executed accurately and on time. The ideal candidate will combine hands-on dispatch knowledge with robust leadership, analytical thinking and a continuous-improvement mindset.

Key responsibilities

- Manage end-to-end dispatch operations and ensure smooth execution across shifts.

- Lead, mentor and develop a team of 15–20 dispatch executives and supervisors.

- Monitor daily operational performance, including on-time performance, tender acceptance, safety events, DNR and DEA incidents.

- Ensure proper shift coverage, structured handovers, timely escalation and accurate operational documentation.

- Investigate operational failures through root cause analysis and implement corrective and preventive actions.

- Establish, document and maintain SOPs, quality checks and escalation procedures.

- Conduct regular performance reviews, coaching sessions and training for dispatchers and supervisors.

- Coordinate with Germany-based management and other stakeholders to resolve operational issues.

- Prepare daily, weekly and monthly MIS reports, KPI dashboards and performance improvement plans.

- Drive accountability, teamwork, process discipline and continuous improvement across the department.

- Ensure appropriate shift planning and fair management of workload, working hours and team coverage.

Required qualifications and experience

- Bachelor's degree in Business Administration, Logistics, Supply Chain Management or a related field.



(Masters degree is a plus)

- 5 – 8 years of relevant experience in logistics, dispatch, fleet operations or transportation management.

- At least 2–3 years of proven team-management experience.

- Demonstrated experience managing a team of 15 or more employees, preferably dispatch executives and supervisors.

- Strong understanding of dispatch workflows, driver communication, shift handovers and escalation handling.

- Proven ability to monitor KPIs, improve operational performance and manage underperforming processes.

- Good working knowledge of MS Excel, reporting and operational dashboards.

- Excellent written and verbal communication skills in English.

- Willingness to work rotational or night shifts, as required by operations.

Preferred qualifications

- Experience in middle-mile logistics, trucking, fleet operations or transportation control towers.

- Experience supporting German or European logistics operations.

- Knowledge of German driver working-time and rest-time requirements.

- Previous experience with Amazon logistics or a comparable logistics network.

- Experience in quality control, audit readiness, SOP development and continuous improvement.

What we are looking for

We need a hands-on leader who takes ownership of results, makes decisions based on data, develops people and resolves problems through root cause analysis. The successful candidate must be capable of managing the daily operation independently while maintaining high standards of quality, communication and accountability.

Pay: ₹50,000.00 - ₹70,000.00 per month

Advantages:

- Flexible schedule
- Health insurance

Work Location: In person

📌 Dispatch Operations Manager (Middle-Mile ) - International Operations (Gurugram)
🏢 Euride India
📍 Gurugram