Maintain Customers Data Base

 All Workshop Customers data to be maintained with correct and latest account details (Contact no. contact person name, e-mail ids, bill to account, etc.)

Scheduling an Appointment

- Plan service booking slots as per the service capacity input given by Job Controller.
- Accept service booking from various sources like in-bound calls, out-bound calls and website
- Capture customers’ requirements and confirm appointment one day prior to appointment date.
- Inform service booking to front office, workshop and spare parts for preparing service reception.
- Keep close follow up of appointments for turn-up and in case of non-turn up, follow up with customers for subsequent rescheduling.

Follow-up Service for Customer

- Follow up call to be made after 7 days of customer visit.




- Customers’ requirements or concerns captured through feedback to be communicated to respective department and follow up for the accomplishment
- Close the feedback after confirmation of satisfaction of customers.

Complaint management

- Record customer complaints received from various sources like email, letters, Service follow up, in-bound call.
- Communicate the customer complaint details to respective department and follow up for resolution.
- Close the complaint on confirmation of satisfaction of customers.

Build and enhance customer relationship

- Call proactively for Service due reminder to customers.
- Promote company’s activities in relation to service, parts and car sales campaign.

Pay: ₹24,000.00 - ₹32,000.00 per month

Advantages:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Hulimavu)
🏢 Viva Mobility
📍 Hulimavu