We are looking for a qualified, guest-oriented, and well-organized Front Office Supervisor to oversee daily front office operations, supervise front desk staff, and ensure exceptional guest satisfaction. The ideal candidate should have excellent communication, leadership, and problem-solving skills, along with a strong understanding of hotel front office procedures.

Key Responsibilities

- Supervise daily front office operations, including guest check-in and check-out.

- Ensure a warm welcome and professional service for all guests.

- Handle guest inquiries, complaints, and special requests promptly and efficiently.

- Coordinate with housekeeping, food and beverage, reservations, and other departments.

- Monitor room availability, reservations, room allocations, and guest records.

- Ensure accurate billing, cashiering, and shift closing procedures.

- Guide, train, and motivate front office team members.

- Maintain high standards of guest service, grooming, and professional conduct.

- Prepare shift reports and ensure proper handover between shifts.

- Assist in improving guest satisfaction, service quality,



and operational efficiency.

Qualifications & Requirements

- Diploma or degree in Hotel Management, Hospitality, or a related field.

- Minimum 2–3 years of experience in hotel front office operations, preferably with supervisory experience.

- Good communication skills in English and Malayalam; Hindi is an added advantage.

- Knowledge of hotel Property Management Systems (PMS), reservations, and billing procedures.

- Strong leadership, interpersonal, and customer service skills.

- Ability to handle guest complaints professionally and work under pressure.

- Willingness to work in rotational shifts, including weekends and holidays.

What We Offer

- Market-competitive salary based on experience and skills.

- A professional and supportive working environment.

- Opportunities for career growth and development.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Provident Fund

Work Location: In person

📌 Front office supervisor (Thiruvananthapuram)
🏢 Maurya Rajadhani
📍 Thiruvananthapuram