- Provide first-level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem-solving process
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation, and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products, and services.
- Attend back to back calls
Education:- Graduate
Exp:- 0-1 yrs
Salary :- As per company Norms
Requirements and skills:-
Proven working experience in providing Help Desk support
Proficiency in Telugu, Hindi and English
Working knowledge of help desk software, databases, and remote control