We are looking for a warm, well-spoken, confident, and responsible professional to manage customer interactions and ensure a smooth experience from enquiry to delivery.
Key Responsibilities:
- Handle walk-ins, calls, WhatsApp enquiries, and Instagram DMs.
- Track customer enquiries, appointments, orders, payments, and deliveries.
- Follow up with prospective and existing customers.
- Coordinate with design, production, store, and social media teams.
- Schedule bridal and customisation appointments.
- Take basic jewellery photographs and videos using a phone.
- Handle order updates and after-sales queries professionally.
Requirements:
- Excellent communication and customer-handling skills.
- Solid follow-up, coordination, and organisational abilities.
- Basic smartphone photography and videography skills.
- Experience in jewellery, fashion, bridal, or luxury retail is preferred.
Pay: ₹20,000.00 - ₹25,000.00 per month
Experience:
- Customer relationship management: 2 years (Required)