Senior Ring Expert Job Description

About RINGS & I

Rings & I is an India's First Designer Diamond Ring Studio, redefining how people discover and buy diamond rings. With 1,84,000+ designer ring styles and a personalized, made-to-order approach, we empower customers to choose their ring, their style, and their budget. Through a seamless omnichannel and tech-enabled experience, we combine exceptional design, transparency, and trust to create rings that celebrate life's most meaningful moments. Vision To establish Rings & I as India's most trusted Designer Ring Studio, transforming the diamond ring-buying experience through personalization, innovation, and customer-centric excellence.

Position

Senior Ring Expert

Location Maharashtra (Across Cities) Role Summary

The Senior Ring Expert is a senior client-facing role responsible for driving high-quality customer experiences, mentoring Ring Experts, and ensuring smooth execution of store-level processes. The Senior Ring Expert leads client appointments both in-store and online, leveraging advanced knowledge in styling, design consultation, and people-reading skills to convert business opportunities.

In addition to handling the complete Client & Product cycle from Appointment to Delivery, the Senior Ring Expert also takes ownership of specific store-level operational processes such as merchandising, inventory management, training, or closing procedures while acting as a subject matter expert in key product categories.

Key Responsibilities

Appointment to Receipt

Driving client appointments as per the provided SOP while ensuring adherence to brand guidelines

Providing customers with necessary information regarding policies, products, and services

Understanding client preferences and mindset to guide the appointment flow effectively





Conducting virtual appointments to drive closure or studio visit conversions

Processing online orders and quotation communications

Keeping track of product offerings and availability

Building robust and positive customer relationships

Managing inventory visibility and availability at the studio level

Ensuring studio presentation, merchandising standards, and cleanliness are maintained

Accepting advance payments and generating receipts

Handling cash collection and handover to Head Office as per company procedures

Procure to Pay

Following up on product status prior to reception and sharing updates with Head Office post reception

Conducting quality checks to ensure user expectations and design standards are met

Coordinating with internal teams to ensure timely delivery of orders

Receipt to Invoice

Managing the product delivery process

Ensuring smooth final handover of products to clients with proper documentation

Store-Level Ownership Responsibilities

The Senior Ring Expert will take ownership of one or more store-level operational processes such as:

Merchandising: Ensuring proper display, presentation, and rotation of designs to maximize visibility and customer engagement

Inventory Management: Monitoring stock levels, coordinating replenishments, and ensuring accurate inventory records

Training & Development:



Supporting the onboarding and training of Ring Experts and sharing best practices for client consultations and product knowledge

Closing Procedures: Overseeing daily closing activities including cash reconciliation, reporting, and operational checks

Subject Matter Expertise

Act as a subject matter expert in key product areas such as Solitaires, other specialized diamond categories

Provide in-depth product education to customers and internal team members

Contribute insights to product strategy and client preference trends

Other Responsibilities

Represent the brand at events and networking platforms to introduce customers to the RINGS & I model

Conduct concept tours for stakeholders and prospective customers

Participate in jewellery exhibitions and brand events

Host jewellery styling consultations for diamond jewellery clients

Contribute to revenue generation through networking forums and digital platforms

Provide insights and inputs for product development and merchandising strategies

Qualification

Must possess a Bachelor's degree.

Experience

Minimum 3 years to 5 years of proven experience in retail sales, preferably in jewellery, luxury retail, or premium customer experience environments. Timings

11:00 am to 9:00 pm | Weekends are working

Pay: ₹360,000.00 - ₹780,000.00 per year

Application Question(s):

- Also can you please share the following details:

1. Current Company

2. Current CTC

3. Expected CTC

4. Reason of leaving the current company

5. Your Location

6. Notice period

7. Age

8. Total experience in Retail

Experience:

- Direct sales: 1 year (Required)
- Sales: 1 year (Required)
- Customer service: 1 year (Required)
- Luxury Brand Sales: 1 year (Required)

Work Location: In person

📌 Senior Sales Consultant (Pune)
🏢 Diamond Headquarters Private
📍 Pune