Shawarman Grills is looking for a friendly, well-organised, and customer-focused Receptionist to join our team. The ideal candidate will welcome customers, handle phone calls and enquiries, assist with customer orders, and support the smooth day-to-day operations of our restaurant.
Key Responsibilities
- Welcome customers and provide a warm, professional first impression.
- Answer phone calls and respond to customer enquiries.
- Assist customers with takeaway orders, reservations, and order-related queries.
- Coordinate with kitchen staff and service team to ensure smooth order handling.
- Manage customer feedback and help resolve complaints professionally.
- Maintain customer records, bookings, and basic daily reports where required.
- Handle basic billing and payment coordination when needed.
- Maintain a clean, organised, and welcoming reception area.
- Support the restaurant team with daily administrative tasks.
Requirements
- Good communication and interpersonal skills.
- Friendly personality with a positive, customer-focused attitude.
- Basic computer knowledge and familiarity with WhatsApp.
- Good organisational skills and the ability to multitask.
- Malayalam proficiency is required; basic English communication is an advantage.
- Previous experience in reception, customer service, or the hospitality industry is preferred but not mandatory.
- Ability to work flexible shifts, including weekends and holidays, when required.
What We Offer
- Salary based on experience and skills.
- Friendly and supportive working setting.
- Opportunity to grow with the business.
- Training and guidance for the right candidate.
How to Apply
Interested candidates can apply through the job portal or contact Shawarman Grills for further details.
Join Shawarman Grills and be part of a team committed to outstanding food and excellent customer service!