Job Description – Telesales Executive

Company: Manju Groups
Position: Telesales Executive
Department: Sales
Employment Type: Full-Time
Location: [Location]
Experience: 0–2 years / Freshers can apply

Job Summary

Manju Groups is looking for an enthusiastic and result-oriented Telesales Executive to join our sales team. The candidate will be responsible for connecting with prospective customers over the phone, understanding their requirements, explaining our products/services, generating leads, and converting prospects into customers.

The ideal candidate should have excellent communication skills, a positive attitude, and the ability to build strong customer relationships.

Key Roles & Responsibilities

- Make calls to new and existing customers.
- Explain the company’s products and services to customers.
- Understand customer needs and provide suitable solutions.
- Generate new leads through calls and follow-ups.
- Follow up with customers and convert leads into sales.
- Achieve the assigned sales targets.
- Maintain customer details and call records.
- Answer customer questions and provide the required information.
- Build good relationships with customers.
- Coordinate with the sales team when required.
- Follow up on enquiries, quotations, and pending requirements.




- Update customer and sales details in the company system/CRM.
- Communicate with customers in a polite and professional manner.

Requirements & Skills

- Good communication and interpersonal skills.
- Good convincing and negotiation skills.
- Positive attitude and customer-friendly approach.
- Willingness to achieve sales targets.
- Basic computer knowledge.
- Good follow-up skills.
- Ability to work both independently and as part of a team.
- Good knowledge of English and Tamil.
- Previous experience in telesales, telecalling, customer service, or sales is an advantage.
- Freshers with good communication skills can also apply.

Key Performance Indicators (KPIs)

- Number of calls made and connected.
- Qualified leads generated.
- Lead-to-customer conversion rate.
- Monthly sales achievement.
- Customer follow-up and response rate.
- Customer satisfaction and relationship management.
- Accuracy and timely updating of sales records.

Note

The above-mentioned roles and responsibilities are subject to change depending on the position, business requirements, organizational needs, and management decisions.

Perks:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Telesales Executive (Vadapalani)
🏢 Manju Groups
📍 Vadapalani