We are looking for an experienced and enthusiastic BPO Trainer to train customer service and telesales executives on communication skills, call handling, customer service standards, and process knowledge.
Key Responsibilities
- Conduct training sessions for recent and existing BPO employees.
- Train employees on communication skills, customer handling, and telephone etiquette.
- Explain process workflows, scripts, quality standards, and call-handling procedures.
- Conduct mock calls, role-plays, assessments, and feedback sessions.
- Monitor trainee performance and identify areas for improvement.
- Coordinate with team leaders and quality teams to improve employee performance.
- Maintain training attendance, assessment scores, and performance reports.
Requirements
- Qualification: Any Graduate; relevant training experience preferred.
- Experience: 1–3 years in BPO training or customer service.
- Excellent verbal communication and presentation skills.
- Knowledge of customer service, telesales, and call-centre operations.
- Ability to coach, motivate, and evaluate trainees.
- Basic computer knowledge and MS Office skills.