Department: Customer Relationship Management

Job Responsibilities

- Manage customer relationships with doctors, hospitals, pharmacies, distributors, stockists and other business partners, as applicable.
- Handle customer inquiries, complaints, feedback and product-related queries.
- Maintain customer databases, contact details, sales records and interaction histories in CRM software.
- Coordinate with sales, marketing, distribution and customer support teams to resolve customer issues.
- Follow up with customers regarding orders, product availability, deliveries and pending requirements.
- Monitor customer satisfaction and support customer retention initiatives.
- Prepare daily, weekly and monthly reports related to customer interactions, complaints, sales coordination and follow-ups.
- Maintain accurate documentation and ensure timely updating of customer information.
- Support promotional campaigns, product information communication and customer engagement activities in accordance with company policies.
- Coordinate complaint escalation and product-quality-related issues with the appropriate quality assurance or pharmacovigilance team,



where applicable.
- Ensure compliance with company procedures, applicable pharmaceutical regulations and data confidentiality requirements.
- Assist in improving customer service processes and maintaining long-term business relationships.

Required Skills

- Good communication and interpersonal skills.
- Customer handling and complaint resolution.
- CRM software and MS Excel proficiency.
- Data management and report preparation.
- Coordination, follow-up and problem-solving.
- Knowledge of pharmaceutical products and the pharma industry.
- Time management and attention to detail.

Qualification

Graduate in any relevant discipline, such as BBA, B.Com, B.Sc. or a pharmacy-related field, depending on the employer's requirements.

Key Performance Indicators (KPIs)

- Customer satisfaction and retention.
- Response and complaint-resolution time.
- Accuracy of CRM data and reports.

Pay: ₹30,000.00 - ₹50,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Panchkula)
🏢 ITC_Labs
📍 Panchkula