Company Description Newtronic Lifecare Equipment Pvt Ltd has been a leading brand in laboratory equipment for nearly four decades, evolving from a small 200 sq. ft. unit in 1980 to a up-to-date 60,000 sq. ft. facility in Umergoan, Gujarat. The company operates through specialized departments with strong inter-department synergy and defined processes, providing a professionally managed environment for team members and customers. Newtronic focuses on high-quality products, timely delivery, and productive after-sales service, supported by strong consultancy expertise in ICH guidelines and regulatory compliance for global audits . With service centers across major pharma hubs in India and in 55+ countries, Newtronic emphasizes rapid and reliable customer support, continuous innovation, and cost-effective solutions tailored to evolving customer needs. Role Description The Assistant Service Manager role is a full-time, on-site position based in Chennai. The role involves overseeing daily service operations, coordinating service schedules, and ensuring timely maintenance and repair of laboratory equipment at customer locations. The Assistant Service Manager will support and guide field service engineers, monitor service quality, and help resolve technical issues in collaboration with the technical and R&D; teams. This position includes managing customer communication regarding service requests,



tracking service performance metrics, and implementing process improvements to enhance after-sales support. The role also requires preparation of service reports, adherence to regulatory and company standards, and contribution to training initiatives for service staff. Qualifications
• Strong technical background in laboratory or medical equipment service, with the ability to diagnose and resolve equipment issues efficiently.
• Experience in service operations management, including scheduling, team coordination, and resource planning.
• Customer service and relationship management skills, with a focus on responsiveness, clear communication, and satisfaction.
• Familiarity with regulatory and compliance requirements relevant to pharma and healthcare equipment
• Proficiency in documentation, report writing, and use of basic office software for tracking service activities and performance.
• Ability to work on-site, travel to customer locations as needed, and collaborate effectively with cross-functional teams.
• Diploma or degree in Engineering (Electrical, Electronics) or equivalent technical qualification.
• Prior experience in a service or maintenance role within laboratory, pharma, or healthcare equipment industry is an advantage.

📌 Asst service Manager (Chennai)
🏢 Newtronic Lifecare Equipment
📍 Chennai