This is a remote position. Employment Type: Permanent Work Timings: CST (Central Standard Time)

Experience:
6+ years of relevant Salesforce experience preferred

Location:
As per client requirements Job Summary We are looking for an experienced Salesforce Service Cloud & Agentforce Developer to design, develop, implement, and support scalable Salesforce solutions. The ideal candidate will have robust expertise in Salesforce Service Cloud, hands-on experience with Agentforce, and the ability to leverage AI-driven capabilities to enhance customer service operations and automate business processes. The candidate will collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality, scalable, and secure Salesforce solutions.

Key Responsibilities
• Design, develop, configure, and customize Salesforce Service Cloud solutions to meet business requirements.
• Implement and optimize Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge Management, Entitlements, and Service Console.
• Develop and configure Salesforce Agentforce solutions, including AI agents, topics, actions, instructions, and automated customer service workflows.




• Integrate Agentforce with Salesforce data, Flows, Apex, APIs, and external systems to enable intelligent automation and improve customer experience.
• Build and maintain Salesforce components using Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flow.
• Configure and optimize Salesforce automation, business rules, validation rules, and approval processes.
• Work with Data Cloud and relevant Salesforce AI capabilities to support context-aware, data-driven customer interactions, where applicable.
• Implement integrations with REST/SOAP APIs and third-party applications.
• Ensure data security, access controls, performance optimization, and adherence to Salesforce development best practices.
• Participate in requirements gathering, solution design, code reviews, testing, deployment, and production support.
• Collaborate with business analysts, QA teams, architects, and stakeholders in an Agile development environment.
• Stay updated on Salesforce Service Cloud, Agentforce, and evolving Salesforce AI capabilities.

📌 Salesforce Service Cloud (India)
🏢 Infotech Consultancy
📍 India