Key Responsibilities
• Design, develop, and maintain Amazon Connect contact flows and IVR applications.
• Implement and support Salesforce Voice / Service Cloud Voice solutions.
• Build and maintain AWS Lambda functions and serverless integrations.
• Integrate Amazon Connect with Salesforce Service Cloud, Omni-Channel, and other enterprise systems.
• Develop intelligent call routing, queue management, screen pops, and customer authentication workflows.
• Build and support REST API integrations using AWS services and Salesforce technologies.
• Monitor platform performance, troubleshoot issues, and ensure high availability and reliability.
• Optimize customer experience by reducing call handling time and improving routing accuracy. ? Required Qualifications




• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5+ years of software engineering experience.
• 3+ years of hands-on Amazon Connect development experience.
• 3+ years of Salesforce development or platform experience.
• Experience implementing Salesforce Voice or Service Cloud Voice.
• Solid expertise in AWS Lambda, IVR design, and contact flow development.
• Proficiency in JavaScript/TypeScript, Apex, REST APIs, JSON, AWS SDKs, and Git.
• Experience with AWS services including API Gateway, DynamoDB, CloudWatch, S3, SNS/SQS, IAM, and EventBridge.

📌 Amazon Connect (India)
🏢 NovBliss
📍 India