Job Title: Global Medical Information Manager Department: GMA Excellence and Operations Reports to: Head of Global Medical Communications and Information based in Sweden

Location:
India Hybrid Position Summary The Global Medical Information Manager owns the Global Medical Enquiry Management process and related SOPs, ensuring compliant, continuous and effective operations across local markets and global escalations. The role aligns medical strategy, content, planning and response materials across indications, partnering with the Therapeutic area head, Medical Leaders, Safety/PV, Regulatory, Legal, Quality, and IT. The Global Medical Information manager is responsible for operational transformation on a global scale while supporting the development or evolution of market specific service and call-center models, AI-enabled insight generation, and Medical Information systems and interfaces. The role delivers timely dashboards, trend analysis and enquiry insights, including ESG reports, and coordinates responses to escalated enquiries including Nemluvio, for local adaptation and HCP use. The position also manages and reviews performance of related medical enquiry platforms and external vendors supporting outsourced Medical Information activities as needed.

Key Responsibilities
• Own and govern the Global Medical Enquiry Management process and SOP, ensuring compliant, consistent and effective execution across global, regional and local teams.
• Serve as the primary point of contact for the development of Standard Response Documents, and coordination of Global Response Documents
• Is the subject-matter expert for the global Medical Information community,



including digital assets, platforms, interfaces and change requests.
• Align Medical Information strategy, content development and communication plans with Therapeutic Area and Medical Affairs leaders and relevant Safety/PV, Regulatory, Legal, Quality, Production and IT stakeholders.
• Lead the evolution and change management of the global Medical Information operating model, including market-specific service and call-center models and AI-enabled insight generation.
• Oversee the performance, integration and continuous improvement of Medical Information systems, platforms, interfaces, digital portals and repositories to enhance efficiency, usability and insight visibility.
• Establish global governance, collaboration and communication models that strengthen alignment across partner functions, regions and countries.
• Select, manage and monitor external vendors supporting outsourced Medical Information activities, ensuring quality, compliance and service performance. Critical Deliverables
• Timely delivery of Medical Information dashboards, metrics and KPI reporting, supported by actionable trend analysis and medical enquiry insights.
• High-quality response packages for escalated enquiries for designated key products, including Nemluvio,



provided to local affiliates for adaptation and response to healthcare professionals.
• Direct responder to escalated enquiries from local countries (if help is requested), building a response package to be sent to local country for adaptation before sent to the HCP requestor for specified products
• Globally consistent Medical Information processes and content that comply with internal standards, policies, applicable laws and regulatory requirements.
• Accurate and timely ESG reporting for the Medical Information function across the Galderma product portfolio worldwide.
• A scalable, productive and user-centered Medical Information operating model enabled by fit-for-purpose technology, AI capabilities and effective interfaces.
• Measurable vendor performance against agreed quality, compliance, service level and delivery expectations. Education and Work Experience
• Graduate degree B.
Sc. Or PhD in relevant scientific discipline or equivalent
• At least 5 years’ experience in Med. Information and preferably in a Global role
• Knowledge and experience with relevant Med. Information systems, operational models, and preferably with call centers
• Digital and AI experience savviness is an asset
• Excellent English writing, project management and communication skills
• Knowledge of dermatology and dermatological products an advantage
• Experience with transformational projects and change management
• Proven ability to manage vendors/sub-contractors
• Experience of process improvement initiatives (updating SOPs, templates etc.)

📌 Global Medical Information Manager (India)
🏢 Galderma
📍 India