At Scaler, we’re looking for Learner Delight Managers who will be the first point of contact for our learners and support them throughout their journey with us. What you’ll do:
• Understand learner concerns and provide the right resolution.
• Help learners with queries related to their program and processes.
• Own learner issues end-to-end and ensure timely resolution.
• Proactively follow up on pending cases.
• Coordinate with internal teams to resolve learner concerns.
• Ensure every learner interaction is helpful, empathetic, and solution-oriented.
• What we’re looking for:
• 1–4 years of experience in Customer Support, Customer Experience, or similar roles.
• Strong communication and problem-solving skills.




• High ownership and attention to detail.
• An empathetic and learner-first approach.
• Ability to work well in a fast-paced environment.
• Work Details:
•

Location:
Scaler Office, Electronic City, Bangalore.
• Work Mode: Work from office (WFO).
• Work Days: 5 days a week.
• Shifts: Rotational shifts.
• Week Offs: 2 rotational days off per week. If you enjoy helping people, solving problems, and creating excellent customer experiences, we’d love to hear from you

📌 Customer Support Associate (Bengaluru)
🏢 Scaler
📍 Bengaluru