Job Requirements

Job Description: Hospital Operations Manager - Radiology (Value Partnership)

Role Overview

The Operations Manager serves as the liaison between the customer (hospital / health system) and Siemens Healthineers to bring value by providing departmental oversight to fulfil contractual obligations and enhance the overall performance of the Radiology Department.

This is achieved by leveraging Siemens Healthineers' global expertise, best practices, and performance improvement methodologies to deliver best-in-class operational and clinical outcomes.

The Operations Manager will be based at the hospital and will serve for a mutually agreed duration of hours per day/month across the tenure of the contract.

Key Responsibilities:

1. Value Partnership & Strategic Alignment

•Lead the definition, prioritization, and mutual agreement of performance improvement (PI) initiatives aligned to the outcomes of the performance-based partnership

•Act as the primary relationship owner, ensuring strategic alignment, governance, and continuity across all value partnership engagements

•Drive structured governance mechanisms (e.g., review forums, steering committees) to track performance and outcomes

2. Performance Improvement & KPI Management:

•Conduct initial assessment and validation of proposed PI projects to ensure alignment with:

oAgreed KPIs

oTechnology roadmap

oCommercial model

•Define measurable success metrics and ensure linkage to contractual outcomes

•Continuously monitor performance metrics (throughput, utilization, wait times, etc.) and identify improvement opportunities

3. Project Governance & Execution:

•Ensure clear alignment on project timelines, goals, success metrics, and dependencies, in line with phased value realization and post-go-live performance measurement

•Oversee end-to-end execution of PI projects,



ensuring:

oTimely milestones achievement

oPhase-wise performance reviews

oFormal client approvals based on demonstrated outcomes (

•Track benefits realization against agreed targets

4. Stakeholder & Relationship Management:

•Serve as the central coordination point between:

oSiemens consulting leads

oChange management teams

oClient-side operational and clinical stakeholders

•Ensure effective communication, alignment, and issue resolution

•Maintain robust onsite presence to drive collaboration and adoption

5. Change Management & Adoption:

•Enable adoption of operational improvements, workflows, and technology solutions

•Support local taskforces in embedding process changes

•Ensure sustained behavioral and operational transformation

6. Operational Oversight (Radiology Department):

•Provide departmental oversight to optimize:

oWorkflow efficiency

oResource utilization

oPatient throughput and experience

•Coordinate across staffing, scheduling, and process optimization initiatives

•Drive continuous improvement culture within the Radiology department

Qualifications:

•Bachelor's degree in:

oHealthcare Management / Hospital Administration / Biomedical Engineering / Life Sciences

•Master's degree (preferred):

oMBA (Healthcare / Operations / Strategy) or

oMaster's in Hospital Administration (MHA)

•Certifications (preferred):

oLean Six Sigma (Green/Black Belt)





oProject Management (PMP / Prince2)

Relevant Experience:

•Experience in:

oHospital operations, preferably Radiology / Diagnostic Imaging

oHealthcare consulting or performance improvement engagements

oManaging outcome-based or KPI-driven projects

•Exposure to:

oLarge hospital systems / multi-site healthcare networks

oTechnology-led transformation (RIS/PACS, imaging workflows, digital health)

•Experience in stakeholder management across clinical and non-clinical teams

Years of Experience:

•10-15 years total experience, with:

oMinimum 5-8 years in hospital operations / healthcare delivery

oMinimum 3-5 years in leadership or program management roles

oPrior experience in Radiology or Imaging Operations strongly preferred

Key Competencies:

•Strong understanding of healthcare operational KPIs and benchmarking

•Proven ability to drive performance improvement initiatives

•Program and project management expertise

•Stakeholder management and influencing skills (C-suite to frontline)

•Analytical and data-driven decision-making capability

•Change management and transformation leadership

•Ability to work in outcome-based, risk-sharing partnership models

Reporting & Interfaces:

•Reports to: Value Partnership / Enterprise Services Leadership (Siemens Healthineers)

•Key Interfaces:

oHospital CEO / COO / Medical Director

oRadiology Heads and Clinical Teams

oSiemens Consulting, Digital, and Service Teams

Success Measures:

•Achievement of contracted KPIs and outcomes

•Measurable improvements in:

oThroughput

oUtilization

oPatient wait times

oOperational efficiency

•Successful implementation and sustainment of PI initiatives

•Client satisfaction and partnership expansion

📌 Hospital Operations Manager – Radiology (Value Partnership) (Gurugram)
🏢 Siemens Healthineers
📍 Gurugram