Work Mode: Hybrid

Notice Period: Immediate to 1 week

Application Support Specialist - Maximo

Position summary: A Maximo Application Support Specialist in Kyndryl, is a person who has valuable experience in providing application support and troubleshooting for the customer’s Maximo application and can understand customizations. Person will troubleshoot and resolve application incidents and service requests and work on minor enhancement. The responsibilities are as defined in role description and responsibilities section below.

Work experience: Overall 10+ years of relevant IT experience, with focus on application support and development across Maximo system. Out of that, 7+ years deep expertise in a support domain with required technical skills.

Role description

1. Handles application support and potential project activities related to Maximo application as a subject matter expert.

2. Ability to cross train others in the technical area(s) as to provide backup personnel when not available.

3. Ability to learn other tech skills to maximize utilization and contribute to overall application support.

Responsibilities

The chosen candidate will take on the following responsibilities in the following areas.

o Maximo Applications Support (Level 2 and 3)

o Take knowledge transfer from existing integration Subject Matter Experts while improving documentation, processes and ways of working.

o Engage with users to support Maximo incidents, requests and alarms based on Service Level Agreements while striving to provide high standards and quality of customer service.





o Work with Third Party Vendors as necessary.

o Ability to learn and understand customers’ business and applications environment.

o Provide timely and high-quality documentation in ServiceNow of all investigations and user, business analyst, customer IT and third party interactions.

o Train other team members to enable them to provide coverage when unavailable

o Ability to cross train and learn new technical skills to help improve overall performance and ability to contribute to application management support.

o Performing code review of fixes and project deliverables. Lead work sessions and client discussion with application development/support teams.

o Perform code/configuration changes based on the defined strategy and architecture.

o Collaborate with enterprise architecture, information security, application & infrastructure teams to produce an optimal, high level, conceptual, and cost-effective application designs by using best practices.

o Provide and lead root cause analysis for all Priority 1 issues related to Maximo

Experience

1. Must have experience in Maximo application support. (Working experience of support / configuration of Maximo).

2.



Diagnose and resolve Maximo configuration, data, performance, and access issues

3. Investigate failed or delayed Maximo-to-SAP transactions involving purchase orders, goods receipts, invoices, vendors, etc.

4. Reprocess failed purchase orders, receipts, interface files and integration messages

5. Support supplier setup and synchronization across Maximo, SAP and Custom built applications

6. User Administration, security groups, roles, privileges

7. Experience troubleshooting workflows, PO approvals and inventory transactions

8. Configuration of workflows, domains, application settings

1. Familiarity with Service Now and ITIL processes

10. Must have performed Level 2/3 application support in a managed services environment

11. Experience in manufacturing industry (Metals)

Essential Technical Skills:

Candidate should have experience as per below technical skill matrix

Maximo Application Support

Primary / Good to have

Maximo is SaaS and is in AWS.

It is version 9.1.

Client uses 900 app points for licensing.

ServiceNow

Maximo Asset Management

Professional Attributes:

o Strong collaboration skills within and across teams, geographies and domains

o Strong communication skills, written and verbal

o Proficient in Application Support and ITIL processes

o Self-starter who thrives in an ever-changing, fast-paced business environment

o Adaptability to the rapid change in technology

Skills:- Maximo, ITIL, SaaS, Amazon Web Services (AWS) and manufacturing industry

📌 Application Support Specialist - Maximo (Bengaluru)
🏢 Hardwin Software Solutions
📍 Bengaluru