Company: Sheva Empresa LLP

Location:
Mumbai, India Work Mode: Hybrid (Work From Office + Work From Home) Shift: Fixed Shift (No Rotational Shifts) Process: Blended – Voice, Chat & Email Languages: Thai & English (Mandatory) Employment Type: Full-Time

About the Role
Sheva Empresa is hiring a Bilingual Customer Support Representative (Thai & English) to support an international fintech client. The ideal candidate will be fluent in Thai and English and capable of delivering professional, accurate and empathetic customer support across multiple communication channels, including inbound and outbound calls, live chat and email. This is a hybrid position with fixed

working hours
, offering a combination of work-from-office and work-from-home arrangements.

Key Responsibilities
• Provide customer support in Thai and English through voice calls, live chat and email.
• Handle inbound customer inquiries and outbound calls when required.
• Assist customers with account-related queries, transactions, payments and service-related concerns.
• Resolve customer issues efficiently while maintaining high customer satisfaction.
• Manage multiple customer interactions across different communication channels.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Escalate complex issues to relevant teams and ensure timely follow-up.
• Meet established performance standards for response times, service quality and customer satisfaction (CSAT).
• Follow company procedures, client guidelines and data confidentiality requirements.
• Collaborate with the team to ensure smooth daily operations. Required Qualifications & Skills




• Fluency in Thai and English (speaking, reading and writing) is mandatory.
• Excellent verbal and written communication skills in both languages.
• Ability to communicate confidently with Thai-speaking and English-speaking customers.
• Comfortable handling a blended support process involving calls, chats and emails.
• Good computer proficiency, typing skills and multitasking abilities.
• Strong problem-solving skills, attention to detail and a customer-focused attitude.
• Ability to work independently while working remotely and collaborate effectively with the team.
• Willingness to follow the assigned fixed shift schedule and hybrid work arrangement. Preferred Qualifications
• Previous experience in customer support or international contact centres.
• Experience supporting Thai-speaking customers.
• Added advantage of fintech, banking, digital payments or financial services.
• Familiarity with CRM and customer support platforms such as Intercom and Aircall. Freshers with excellent Thai and English proficiency are encouraged to apply.

What We Offer
• Hybrid working arrangement combining remote work and office collaboration.
• Fixed

working hours
with no rotational shifts.
• Opportunity to support an international fintech client.
• Cooperative and supportive work environment.
• Professional growth and exposure to international customer service operations.

How to Apply
Interested candidates can send their updated resumes to [email protected] Email Subject: Application – Thai & English Customer Support Representative Join Sheva Empresa and help us deliver exceptional customer experiences across borders.

📌 Thai Support Agent (Mumbai)
🏢 Sheva Empresa
📍 Mumbai