About the Role
We are building a ServiceNow platform practice and its flagship solution As Architect, you will own the technical design of this offering end-to-end and set the architectural standards for the broader ServiceNow practice as we scale delivery. What You will do :
• Own solution architecture across ITSM, ITOM (Event Management, Discovery, CMDB), and Integration Hub for the AuditIQ platform and future offerings
• Design the integration architecture connecting log/monitoring sources (application logs, infra telemetry) into ServiceNow via REST/SOAP APIs, MID Server, and Integration Hub spokes
• Define the pattern-matching and incident-correlation design — how known error signatures, anomaly detection, and duplicate-incident checks translate into ServiceNow workflows and data models
• Establish CMDB and data model standards to support incident-to-CI linkage and historical incident referencing (root cause, resolution)
• Lead technical design reviews, environment/instance strategy, security architecture, and performance/scalability planning
• Define coding standards, integration patterns, and reusable components for the delivery team to build against
• Act as the technical anchor in client/pre-sales conversations — solutioning, effort estimation, and technical proposals
• Mentor Lead Developers and Developers; run architecture governance and code/design reviews
• Stay current on ServiceNow releases (AI capabilities,



Predictive Intelligence, Now Assist) and evaluate fit for the AuditIQ roadmap:
• Proven ServiceNow architecture experience across at least 2 of: ITSM, ITOM, Event Management, Integration Hub, CMDB/Discovery
• Strong grasp of ServiceNow scripting (Glide API, Business Rules, Script Includes, Flow Designer, Scripted REST APIs)
• Experience designing integrations with external monitoring/log tools (e.g., Splunk, Dynatrace, AppDynamics, ELK, Datadog)
• Solid understanding of CMDB data modeling and the Common Service Data Model (CSDM)
• Experience with ServiceNow's AI/ML capabilities — Predictive Intelligence, Performance Analytics, or Now Assist — is a solid plus
• Track record of solutioning and presenting to client/leadership stakeholders Good to Have:
• ServiceNow Certified Technical Architect (CTA)
• Experience building a practice or offering from scratch (not just project delivery)
• Exposure to DevSecOps tooling integration with ServiceNow Certifications: Mandatory CSA (Certified System Administrator) Required (at least one) CIS-ITSM / CIS-Event Management / CIS-Discovery Preferred CTA (Certified Technical Architect)
• ServiceNow Certified Technical Architect (CTA)
• Experience building a practice or offering from scratch (not just project delivery)
• Exposure to DevSecOps tooling integration with ServiceNow

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