Job Description
Telecaller / Telecounselor Job Title: Telecaller / Telecounselor

Location:
Kuravankonam, Trivandrum, Kerala

Experience:
1–3 Years Employment Type: Full-Time

Education:
Any Graduate Job Summary We are looking for a proactive and target-driven Telecaller / Telecounselor to handle patient inquiries through phone calls and WhatsApp. The ideal candidate should have excellent communication skills, the ability to follow up with prospective patients, and a strong focus on converting inquiries into appointments. Candidates with experience in healthcare, cosmetology, patient counseling, or sales will be given preference.

Key Responsibilities
1. Patient Inquiry Management
• Respond to incoming calls and WhatsApp inquiries promptly, ideally within 60 seconds.
• Ensure all open inquiries are addressed and updated on the same day.
• Follow up with prospective patients regularly to maintain engagement.
• Provide accurate information about clinic services and assist patients with their inquiries. 2. Appointment Booking and Conversion
• Counsel prospective patients and encourage them to book appointments.
• Achieve a minimum monthly inquiry-to-appointment conversion rate of 10%.
• Monitor daily conversion performance and work towards achieving assigned targets.
• Follow up with interested patients to improve appointment bookings. 3. Data Entry and Record Management
• Enter all leads accurately into the clinic's software.
• Ensure lead records match the inquiries received from marketing.
• Update inquiry records with follow-up status, cancellations, and rescheduled appointments.
• Record confirmed appointments in the designated tracking sheet. 4. Reporting and Coordination
• Share a daily closing report with the team before leaving.




• Report the total number of inquiries received during the day.
• Track inquiries received from outside Trivandrum.
• Share the names of patients and appointments booked for the following day.
• Coordinate with the operations team to ensure smooth patient inquiry management. Requirements Required Skills and Qualifications
• Graduate degree is mandatory.
• 1–3 years of experience in telecalling, telesales, customer service, or sales.
• Excellent verbal communication skills in English and Malayalam.
• Solid follow-up, persuasion, and patient counseling skills.
• Good data entry and record-keeping abilities.
• Ability to multitask and respond quickly to inquiries.
• Comfortable working with daily targets and conversion metrics.
• Basic computer skills and familiarity with spreadsheets or CRM software. Preferred Qualifications
• Experience in healthcare, cosmetology, clinics, or patient counseling.
• Previous experience converting inquiries into appointments or sales.
• Ability to communicate professionally with patients and handle inquiries effectively. Compensation and Benefits
• Fixed salary with performance-based incentives.
• Opportunities for professional growth in patient counseling and clinic operations.
• One weekly day off.
• Additional holidays as per the company's leave policy. Ideal Candidate Profile The ideal candidate is customer-focused, disciplined, persuasive, and highly organized. They should be capable of managing multiple inquiries, maintaining accurate records, following up consistently, and achieving appointment conversion targets. Keywords: Telecaller, Telecounselor, Telecalling, Telesales, Patient Counseling, Healthcare, Appointment Booking, Lead Conversion, Customer Service, Malayalam, English.

📌 Telecaller / Telecounselor (India)
🏢 Exalans & Hunar
📍 India