- Handle incoming enquiries through phone calls, WhatsApp, website forms and other channels.
- Understand customer requirements such as travel dates, number of guests, safari requirements, accommodation and transportation.
- Explain safari options, hotels/resorts, tour packages and transportation services to customers.
- Convert enquiries into confirmed bookings.
- Follow up with customers through calls and WhatsApp in a systematic manner.
- Maintain regular follow-ups for pending and interested enquiries.
- Coordinate with the operations team, hotels/resorts, safari vendors and other service providers when required.
- Maintain enquiry and sales records in CRM/Excel/Google Sheets.
- Meet daily, weekly and monthly sales targets.
- Maintain qualified communication with customers before, during and after booking.
- Handle customer objections and resolve basic booking-related concerns.
- Ensure timely payment follow-ups and booking confirmations.
- Collect customer feedback and identify opportunities for repeat bookings and referrals.