- Provide application support to end users on ERP modules, ensuring timely resolution of issues and requests.
- Handle ticketing system, including creating tickets, updating statuses, and resolving queries related to application errors or discrepancies.
- Collaborate with other stakeholders to resolve complex technical issues .
- Ensure effective communication with stakeholders regarding issue resolution timescales and expected outcomes.
- User training sessions for new features and enhancements implemented in the system.
Desired Candidate Profile
- Good verbal and written communication skills.
- Solid problem-solving and analytical skills.
- Proficiency in handling ticketing systems and providing excellent customer service.
Perks and benefits
- Company-provided bus facility for easy commuting.
- Staff child education subsidy.
- Comprehensive medical insurance (Mediclaim) coverage for employee.
📌 ERP Application Support (Nagpur)
🏢 Gif Technologies
📍 Nagpur
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