WE ARE HIRING – TELECALLING TEAM LEADERMilestone Insurance Hub | Insurance Sales & Operations

Job Title: Team Leader – Telesales / Telecalling (Insurance Process)

Department: Sales & Operations

Job Location: Mira Road East, Mumbai

Job Type: Full-Time | Work From Office

Salary: ₹4 LPA – ₹7 LPA (Based on Experience & Performance)

Experience Required: 2–5 Years in Telesales / BPO Sales, including Team Handling

Industry: Insurance | BFSI | Outbound Sales

About Milestone Insurance HubMilestone Insurance Hub is a growing Insurance & Financial Services distribution company specializing in Health Insurance, Life Insurance, Motor Insurance and Investment Solutions.

We are looking for a dynamic, result-oriented and experienced Telecalling Team Leader who can manage an outbound insurance sales team, drive revenue, improve conversions and ensure operational excellence.

Key Roles & Responsibilities1. Team Management & Leadership

- Lead, manage and motivate a team of 7–15 Telecalling / Telesales Executives.
- Allocate daily, weekly and monthly sales targets.
- Monitor individual and team performance against assigned KPIs.
- Conduct daily morning huddles, performance reviews and motivational sessions.
- Manage team attendance, discipline, productivity and adherence.

2. Sales & Revenue Management

- Drive sales of Health, Life, Motor and other insurance products.
- Achieve individual and team revenue targets.
- Monitor lead conversion, follow-ups, closures and sales productivity.
- Support executives in handling escalations and closing high-value cases.
- Implement sales strategies, contests and incentive-driven performance improvement plans.

3.



Call Monitoring & Quality Assurance

- Monitor live and recorded calls to improve communication and sales effectiveness.
- Provide regular feedback, coaching and objection-handling training.
- Ensure compliance with approved sales scripts and insurance regulations.
- Identify performance gaps and implement corrective action plans.

4. MIS, CRM & Reporting

- Maintain daily sales MIS, productivity trackers and conversion reports.
- Track calling data, lead status, follow-ups and pipeline movement.
- Monitor KPIs such as dial count, connected calls, talk time, conversion rate and premium booked.
- Submit daily, weekly and monthly performance reports to management.

5. Training & Performance Development

- Conduct product and process training for new joiners.
- Coach underperforming team members through structured improvement plans.
- Improve team productivity, customer engagement and sales conversion.
- Coordinate with HR and management for recruitment, onboarding and performance evaluations.

6. Customer & Insurance Partner Coordination

- Resolve customer complaints and sales-related escalations.
- Coordinate with insurance companies for policy issuance and documentation.
- Ensure accurate product communication, transparent selling and customer satisfaction.




- Maintain strong working relationships with internal teams and insurance partners.
- Candidate RequirementsMinimum 2–5 years of experience in Telesales / BPO / Insurance Sales.
- At least 1 year of proven team-handling experience preferred.
- Experience in Health Insurance or BFSI outbound sales will be an advantage.
- Robust leadership, communication, negotiation and sales-closing skills.
- Good knowledge of Excel, CRM, MIS and performance reporting.
- Ability to manage targets, deadlines and a high-performance sales environment.
- Fluency in Hindi; English and Marathi preferred.
- Key Performance Indicators (KPIs)Monthly Team Sales Revenue Achievement
- Individual Advisor Productivity
- Lead-to-Sale Conversion Rate
- Daily Calling & Follow-Up Efficiency
- Quality & Compliance Scores
- Team Attendance and Retention
- Customer Satisfaction and Escalation Resolution
- What We OfferCompetitive salary package of ₹4–7 LPA
- Performance-linked incentives
- Leadership and career growth opportunities
- Sales contests and performance recognition
- Professional and growth-oriented working environment
- Opportunity to work with leading insurance brands

Walk-In Interview DetailsCompany: Milestone Insurance Hub

Address: 101, 1st Floor, B-67, Moreshwar CHS, Sector 1, Opp. DBT Cafe, Mira Road East, Mumbai.

Walk-In Timing: 11:00 AM – 6:00 PM

Contact / WhatsApp: 7506 75 7070 | 9372 80 1893

Email: [email protected]

Website: www.msdhub.in

Lead the Team. Drive the Numbers. Build Your Leadership Career with Milestone Insurance Hub!

📌 Telecalling Team Leader (Mira Bhayandar)
🏢 Milestone Digital Hub
📍 Mira Bhayandar