Role & responsibilities

- Ensure guests are welcomed and assisted professionally.
- Handle guest requests, complaints, and service recovery within the assigned shift.
- Support VIP and repeat guest experiences.
- Ensure consistency in guest service delivery standards.
- Supervise day-to-day Front Office operations during shifts.
- Monitor check-in and check-out activities.
- Assign duties and responsibilities to Front Office Associates.
- Ensure lobby, reception, and guest service areas are maintained as per standards.
- Coordinate with other departments for smooth operations.
- Conduct shift briefings and team updates.
- Monitor employee productivity, grooming, and attendance.
- Support training and development of team members.
- Ensure adherence to SOPs and company standards.
- Verify accuracy of guest records and shift documentation.

Report operational issues and service gaps.

Preferred candidate profile

- 1-4 years in Front Office operations.

📌 Front Office Supervisor (South Goa)
🏢 Club Mahindra
📍 South Goa