Company Description zeb is an AI-native engineering foundry focused on solving complex enterprise problems at scale across AI, engineering, migrations, modernizations, data, and security. At the core of zeb is Substrate, an AI-driven engine that unifies context, execution, and delivery to ensure outcome-focused solutions rather than traditional staffing-heavy consulting models. Substrate enables teams to deliver high-quality work with speed and efficiency, backed by a commercial outcome guarantee that ensures the promised work is shipped or corrected at zeb’s cost.

The platform is agnostic and deeply integrated with ecosystems such as AWS, Databricks, ServiceNow, and Anthropic, positioning zeb as a partner for organizations navigating AI-driven transformation. zeb does not simply advise on the AI transition—it actively runs it for its clients.

Role Description The ServiceNow Analyst role at zeb is a full-time, in office position based in Chennai. The role involves supporting and optimizing ServiceNow implementations, including incident, problem, change, and request management workflows.

Responsibilities include providing day-to-day technical and functional support, troubleshooting platform issues, and collaborating with engineering and operations teams to enhance ServiceNow modules and integrations. The analyst will work closely with internal stakeholders and clients to understand business requirements, configure solutions within ServiceNow,



and help maintain data quality and system performance. The role also includes creating and maintaining documentation, contributing to process improvements, and ensuring a consistent, reliable user experience across the ServiceNow environment.

Qualifications

- Strong analytical skills to interpret data, identify patterns, and translate business requirements into effective ServiceNow configurations.
- Experience in technical support, including configuration, administration, and maintenance of ServiceNow or similar ITSM platforms.
- Background in customer support focused on clear communication, issue ownership, and collaborative problem resolution.
- Proven track record in enhancing customer satisfaction by delivering stable solutions, timely issue resolution, and user-friendly ServiceNow experiences.
- Advanced troubleshooting skills to diagnose root causes, resolve platform and integration issues, and escalate effectively when needed.
- Familiarity with ITIL processes and enterprise IT service management practices.
- Ability to work on-site in Chennai and collaborate with cross-functional teams in a fast-paced, outcome-oriented environment.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Prior hands-on experience with ServiceNow modules (e.g., Incident, Problem, Change, CMDB) is highly beneficial.

📌 servicenow analyst (Chennai)
🏢 zeb
📍 Chennai