Company Description Delhivery is India’s largest fully integrated logistics services provider, offering end-to-end solutions across express parcel, PTL and FTL freight, international shipping, and technology-enabled supply chain services. With a nationwide network covering over 18,850 pin codes and 99.5% of India’s population, Delhivery supports a wide range of customers from SMEs and D2C brands to large enterprises. The company combines extensive physical infrastructure with AI-powered platforms like TransportOne for optimized sourcing, load management, and automated billing.

Having shipped over 4 billion parcels and 4.7 million tonnes of freight, and managing more than 22 million sq ft of logistics space, Delhivery continues to scale impactful, technology-driven logistics solutions.

Role Description The Process Executive role is a full-time, on-site position based in Chennai. The individual in this role will oversee day-to-day operations in the logistics process, including monitoring shipments, tracking performance metrics, and ensuring adherence to standard operating procedures.

Responsibilities include coordinating with internal teams and partners, resolving operational and customer issues, updating systems with accurate data, and escalating exceptions or delays as needed.

The Process





Executive will contribute to process improvements, support service quality and customer satisfaction goals, and ensure compliance with safety and regulatory guidelines.

Qualifications

- Strong analytical skills with the ability to interpret operational data, identify trends, and recommend process improvements.
- Experience in customer support and customer service, with a focus on handling queries, resolving issues, and managing customer expectations.
- Effective communication skills, including clear verbal and written communication for coordination with internal teams and external stakeholders.
- Commitment to customer satisfaction, ensuring timely resolution of concerns and maintaining service quality standards.
- Relevant experience in logistics, supply chain, or operations is preferred; familiarity with process documentation and basic reporting is an advantage.
- Proficiency with MS Office tools and basic data entry in operational systems; comfort working with dashboards and tracking tools.
- Ability to work in a rapid-paced environment, manage multiple tasks, and maintain attention to detail.
- Minimum educational qualification: graduate degree in any discipline; additional certifications in logistics or operations management are a plus.

📌 Process Executive (Chennai)
🏢 Delhivery
📍 Chennai