Job Code/ Requisition ID

Work Location

Delhi

Travel Required

Yes

Department / Function

D2C

Position Name

Relationship Manager

Designation

AM

Role

Individual

Y

Team

Reporting To

Senior Vice President

Job Specification

We are looking for a results-driven and customer-focused Relationship Manager to manage customer relationships and drive the sales journey through a consultative approach. The role requires solid relationship management, commercial orientation and problem-solving capabilities to understand customer needs, recommend suitable solutions and drive conversions while ensuring a seamless customer experience.

Qualification/ Personal Attributes

Education

- Bachelor’s degree in engineering
- MBA degree preferred.

Experience

- Prior experience in high-intensity sales environments such as consumer durables, Edtech, Insurance, Telecom or similar sectors.
- Proven track record of achieving sales targets and managing customer relationships.

Skills Required

- Basic technical and financial acumen, with an understanding of solutioning, financing, subsidies and customer ROI.
- Strong negotiation, relationship management and consultative selling skills.
- Good local-language communication and CRM discipline, with the ability to perform in a high-pressure environment.

Key Responsibilities

- Own the end-to-end customer journey, acting as the dedicated customer SPOC from qualified lead to commissioning.
- Coordinate preliminary consultations and site-survey coordination, enabling customers to understand the approved design, generation and savings potential, financing/subsidy, guarantees, and AMC.
- Convert qualified opportunities into bookings while ensuring timely payment and documentation completion.




- Deliver a seamless customer experience through regular milestone communication and effective resolution of concerns and grievances.

About Luminous Luminous Power Technologies, a leader in energy solutions, is a 31-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India.

Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers.

With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation & Passion with focus on Execution & Teamwork. At Luminous, we passionately innovate to make life comfortable and efficient.

Luminous is a group company of Schneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crores.

- Career Page- http://joinus.luminousindia.com/
- LinkedIn- https://www.linkedin.com/company/luminous-power-technologies-p-ltd/
- Home Page- https://www.luminousindia.com/about-us
- Glassdoor-https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P- EI_IE519545.11,40.htm

📌 Assistant Manager (Delhi)
🏢 Luminous
📍 Delhi