Roles

- Handle customer queries across WhatsApp, email, phone, website and marketplace channels, ensuring timely and professional responses.
- Manage both inbound and outbound customer calls with a solid focus on service, query resolution and overall customer experience.
- Follow defined customer support SOPs, policies and escalation processes consistently across both brands.
- Assist customers with product information, order status, delivery, troubleshooting, returns, replacements and warranty-related queries.
- Follow up with customers who have made product enquiries or abandoned their carts, helping answer questions and support purchase decisions without aggressive sales calling.
- Proactively follow up on open customer cases and ensure queries are taken through to resolution rather than simply responding and closing conversations.
- Coordinate internally with e-commerce, warehouse, logistics and other relevant teams to resolve customer issues efficiently.




- Maintain accurate records of customer conversations, complaints, follow-ups, escalations and resolutions.
- Identify recurring customer issues and share feedback with the team to help improve SOPs, product information and the overall customer journey.
- Possess excellent written and verbal communication skills in English and Hindi, with proficiency in Telugu or another Indian language preferred, along with 2–3 years of customer support/customer experience in an e-commerce or D2C environment.

About Company: We're a digital product agency in Hyderabad that designs and develops extraordinary experiences for mobile and other platforms. We work with exceptional entrepreneurs and brands. We don't just build apps. We create the kind of apps that people use every day. We have the experience and the knowledge required to get there.

📌 Customer Acquisition Executive in Hyderabad, Secunderabad
🏢 StoryTech
📍 Hyderabad