We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in the Delhi-NCR region. The ideal candidate will have a strong background in customer service and support, particularly within the travel industry. This role is crucial in ensuring that our customers receive the highest level of service and support throughout their journey with us. As a Customer Support Executive, you will be responsible for handling customer inquiries related to bookings, reservations, cancellations, and refunds. You will assist customers in navigating our services, resolving issues, and providing information about our offerings. Your ability to communicate effectively and empathize with customers will be key to ensuring their satisfaction and loyalty.

Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with booking and reservation processes, ensuring accuracy and efficiency.
- Handle cancellations and refunds, providing explicit explanations and support to customers.




- Collaborate with other departments to resolve customer issues and improve service delivery.
- Maintain detailed records of customer interactions and transactions.
- Stay updated on company policies, procedures, and travel industry trends to provide informed support. Required

Skills:
- Strong customer service and support skills.
- Familiarity with travel processes, including booking, reservations, cancellations, and refunds.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Problem-solving skills and a customer-centric approach. If you are passionate about providing exceptional customer service and have experience in the travel industry, we encourage you to apply for this exciting opportunity to make a difference in our customers' experiences. This job is provided by Shine.com

📌 Customer Support Executive (Faridabad)
🏢 Sharda Consultancy Services
📍 Faridabad