Job Description: Customer Support Executive

Experience: 2- 5 years in plastic injection moulding industry

Location : Whitefield

Shift Type: Day Shift, 6 Days a Week

Educational Qualification

- Bachelor's degree in Engineering (Electronics, Mechanical, or Industrial) Diploma /Tool & die makers with relevant Plastic injection moulding industry experience.

Key Responsibilities

- Regularly interact with customers to understand their requirements and ensure alignment

with business capabilities.

- Evaluate monthly forecast variations and finalize requirements in coordination with customers.
- Follow up with customers to obtain Purchase Orders (POs) as per forecasted demand.
- Review PO terms and conditions, and formally acknowledge POs to customers.
- Coordinate with internal departments (Production, Stores, Logistics) to ensure timely delivery of parts as per customer schedules.




- Share weekly updates on Raw Material (RM) and Finished Goods (FG) stock status with customers.
- Maintain regular communication with customers to identify recent or additional business opportunities.
- Collaborate with the Finance team to follow up on overdue or long-pending payments and support collection efforts.

Required Skills

- Excellent verbal and written communication skills.
- Strong email drafting and customer handling abilities.
- Proactive follow-up and coordination mindset.

Tools & Technical Proficiency

- Hands-on experience with Microsoft Word, Excel, and PowerPoint.
- Familiarity with ERP systems and basic data reporting is an added advantage.

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