Working Days: Monday to Friday + 2nd and 4th Saturday
Weekly Off: Sunday + 1st, 3rd and 5th Saturday
Roles & Responsibilities:
We are looking for Customer Service Executives with excellent communication and customer-handling skills. The candidate will interact with customers, understand their requirements, resolve queries, maintain relationships, and ensure a positive customer experience.
Key Responsibilities:
▪Handle customer queries through calls and other communication channels.
▪Understand customer requirements and provide appropriate information and assistance.
▪Maintain accurate customer and interaction records in CRM systems.
▪Meet assigned sales, service, and KPI targets.
▪Coordinate with internal teams when required to resolve customer issues.
Required skills:
▪Excellent Punjabi & English communication
▪Customer handling and relationship-management skills
▪Good listening, empathy and patience
▪Solid follow-up and coordination skills
▪Problem-solving ability
▪Basic computer/CRM knowledge
▪Professional attitude and target/KPI orientation
▪Experience less than 1 year in customer service, telecalling, relationship management, hospitality, B2C or matchmaking will be preferred. Freshers with strong communication skills can also be considered.