Zonal Manager – Mumbai

Quality Assay & Hallmarking Centre Pvt. Ltd.

Operations

Job Location: Mumbai, Maharashtra (Outside Kerala)

Employment Type: Full-time

Salary:Negotiable, based on experience and suitability.

1. Job Summary

We are looking for an experienced and result-oriented Zonal Manager to oversee all Mumbai branches and hallmarking centres. The role involves managing overall zonal operations, driving business growth, monitoring branch performance, ensuring quality standards, and maintaining operational efficiency across all assigned locations. The candidate must be willing to work in Mumbai and travel across the assigned branches as required.
1. Key Responsibilities

A. Zonal Operations Management
- Oversee the day-to-day operations of all assigned Mumbai branches.
- Ensure smooth coordination across hallmarking, weighing, XRF testing, tagging, reception, and other operational functions.
- Monitor turnaround time (TAT), productivity, work allocation, and service quality.
- Conduct regular branch visits and operational reviews.
- Identify operational gaps and implement corrective measures.

B. Business Development & Performance
- Achieve zonal business targets and drive revenue growth.
- Develop and maintain relationships with jewellers and key customers.
- Monitor branch-wise revenue, business volume, and customer retention.
- Identify new business opportunities and strengthen the company's market presence.
- Control operational expenses and improve profitability.

C. Team & Manpower Management
- Supervise and guide Branch Managers and Assistant Managers.
- Ensure effective manpower planning, staff allocation, shift management, and attendance monitoring.
- Coordinate with HR regarding recruitment, transfers, training, performance reviews, and disciplinary matters.




- Address escalated employee issues and maintain workplace discipline.
- Build a performance-driven and accountable team.

D. Quality & Compliance
- Ensure adherence to company SOPs, applicable BIS requirements, and quality standards.
- Monitor XRF testing, weighing, sampling, tagging, and hallmarking procedures.
- Review operational errors, customer complaints, and process deviations.
- Ensure proper documentation, record maintenance, and audit readiness.
- Coordinate with the Quality and Compliance teams to implement corrective and preventive actions.

E. Customer Relationship Management
- Maintain strong relationships with jewellers, customers, vendors, and business partners.
- Resolve escalated customer complaints promptly.
- Ensure timely service delivery and customer satisfaction.
- Support business expansion and customer retention across Mumbai branches.

F. Reporting & Coordination
- Review daily operations, pending jobs, TAT, manpower status, and customer issues.
- Conduct regular performance meetings with Branch Managers.
- Submit daily, weekly, and monthly MIS reports to senior management.
- Coordinate with HR, Finance, Quality, and Operations teams.
- Implement management decisions within the specified timelines.

1. Qualifications & Experience

- Bachelor's degree in any discipline; MBA or a relevant postgraduate qualification preferred.




- Minimum 5–8 years of experience in operations or multi-branch management.
- Experience in jewellery, gold, precious metals, assaying, or hallmarking is preferred.
- Proven experience managing multiple branches and leading Branch Managers.
- Knowledge of operational controls, SOP implementation, customer management, and business performance monitoring.

1. Required Skills

- Robust leadership and decision-making abilities.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple branches and handle operational pressure.
- Proficiency in MS Excel, ERP systems, and MIS reporting.
- Strong team management and business development skills.
- Fluency in Hindi and English is essential; Marathi is an added advantage.

1. Key Performance Indicators (KPIs)

- Achievement of zonal revenue and business targets.
- Improvement in branch productivity and turnaround time.
- Customer satisfaction and retention.
- Compliance with SOPs and applicable BIS requirements.
- Reduction in operational errors and process deviations.
- Effective manpower utilisation and employee performance.
- Timely reporting and implementation of management decisions.

1. Role Expectations

The Zonal Manager will be responsible for the overall performance of all assigned Mumbai branches, ensuring operational excellence, business growth, customer satisfaction, and consistent quality standards across the zone. Candidates must be willing to work in Mumbai, outside Kerala, and travel across assigned branches as required.

Salary: Negotiable based on the candidate's experience, qualifications, and suitability for the role.

Pay: From ₹30,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Zonal Manager (Kochi)
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