Minimum 4 years of experience in Ticket Support, Service Desk, Employee Support, Workplace Support, Contact Center Operations, IT Support, or similar operational support environments
Experience in high-volume, SLA-driven support organizations in global or multi-regional environments
Experience in complex, multi-stakeholder customer cases from intake through verified resolution; comfortable working across multiple systems simultaneously
Exceptional written and verbal English communication skills
Strong prioritization skills manage high volumes without quality degradation, with critical thinking and analytical capability
Experience with ticketing platforms and case management systems; robust proficiency with knowledge management tools and operational documentation
Workplace Support Senior Live Chat Specialist
Minimum 6 years of experience supporting customers/employees through Live Chat, Service Desk, Contact Center, or Workplace Support
Minimum 4 years of primary experience in a real-time,
multi-concurrency live chat environment (standalone call center phone experience alone does not qualify)
Demonstrated typing speed of 60+ WPM with high accuracy
Proven ability to break down complex, multi-layered problems and drive resolution independently without constant escalation
Excellent written English and business communication skills for real-time, high-pressure interactions; additional language proficiency is a plus
Proven experience with enterprise ticketing platforms, chat systems, and case management systems
Preferred candidate profile
Experience with ticketing platforms and case management systems; strong proficiency with knowledge management tools and operational documentation
Proven experience with enterprise ticketing platforms, chat systems, and case management systems
Perks and benefits
Transport- Two-way cab facility provided
Work Location - Kharadi, Pune, Maharashtra 411014
HR Contact - Ashish R ((phone hidden)) if you are interested
📌 Workplace Support Ticket Specialist / W-Support Senior Live Chat Sp (Pune)
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