Role Summary

We are looking for a skilled Wintel / Cloud / Infrastructure Engineer to manage, support, troubleshoot, and improve enterprise infrastructure across Windows Server, virtualization, cloud platforms, storage, backup, monitoring, and core infrastructure services .

The role will be responsible for maintaining high availability, performance, security, patch compliance, operational stability, and incident resolution across on-premises and cloud environments.

L2 engineers are expected to handle operational support, incident resolution, routine administration, monitoring, patching, and implementation support.

Key Responsibilities

Common Responsibilities

- Manage and support Windows server infrastructure in production and non-production environments.
- Administer core services such as:
- Active Directory
- DNS
- DHCP
- Group Policy
- File and Print Services
- IIS
- Remote access / RDP / Bastion access
- Support VMware / Hyper-V / virtualized infrastructure .
- Manage infrastructure monitoring, alert handling, and service health checks.
- Perform patching, upgrades, maintenance, and vulnerability remediation .
- Support backup, restore, and DR readiness activities.
- Work on incident, service request, change, and problem management .
- Coordinate with security, application, database, and network teams.
- Maintain operational documentation, SOPs, and technical runbooks.
- Ensure adherence to compliance, audit, and security standards.

L2 Responsibilities

- Monitor server, VM, storage, and infrastructure alerts and take first-level remediation.
- Handle incident resolution for OS, basic cloud, AD, DNS, DHCP, IIS, file share, and performance issues.
- Perform:
- user/group administration
- GPO implementation support
- service restart / health validation
- scheduled task verification
- log review
- patch deployment support
- backup job monitoring
- Troubleshoot issues related to:
- Windows services
- event logs
- disk space
- CPU/memory utilization
- server availability




- login and authentication issues
- Support cloud operations such as:
- VM provisioning
- disk expansion
- NSG / security rule coordination
- backup policy checks
- monitoring validation
- Execute standard changes through approved procedures.
- Escalate complex incidents to L3 with required diagnostics and observations.
- Update tickets with proper troubleshooting details and closure notes.
- Participate in shift handover and on-call support as needed.

Technical Skills Required

Wintel / Windows

- Windows Server 2012 / 2016 / 2019 / 2022 administration
- Active Directory administration
- DNS, DHCP, GPO
- IIS administration and troubleshooting
- RDS / RDP access support
- Windows clustering basics
- File server / DFS / NTFS permissions
- Windows patching and OS hardening
- Event Viewer, performance monitoring, services troubleshooting

Virtualization

- VMware vSphere / ESXi / vCenter or Hyper-V
- VM provisioning, snapshots, resource allocation
- Cluster and host monitoring
- VM performance troubleshooting

Cloud

- Should Have - Azure
- VM, VNet, NSG, Load Balancer, Azure Monitor, Log Analytics, Backup, Key Vault

- Positive to Have - AWS

- EC2, VPC, IAM, CloudWatch, EBS, Security Groups, SSM

- Good to Have - GCP

- Compute Engine, IAM, monitoring basics

Backup / DR

- Backup monitoring and restore validation
- Knowledge of tools such as Veeam, Commvault, NetBackup, Azure Backup or equivalent
- DR planning, recovery procedures, backup verification

Monitoring / Operations

- Tools such as LogicMonitor, SCOM, SolarWinds, Zabbix, Azure Monitor, Datadog or equivalent
- Alert triage, threshold review, event correlation




- Incident and change management processes

Security / Compliance

- OS hardening
- Vulnerability remediation
- Endpoint security / AV / EDR coordination
- Access control and privileged account governance
- Audit support and evidence readiness

Automation

- PowerShell scripting
- Batch / shell scripting basics
- Automation of health checks, patching, and repetitive tasks
- For L3: exposure to Terraform, ARM, Bicep, Ansible , or similar is preferred

Experience Requirements L2

- 3-6 years in Windows / infrastructure operations
- Hands-on experience in server support, monitoring, patching, AD, IIS, and incident handling
- Experience working in production support environments
- Basic knowledge of cloud and virtualization administration
- Familiarity with ticketing tools such as ServiceNow, JIRA, or Remedy

Educational Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or related field
- Equivalent practical experience may also be considered

Preferred Certifications

- Microsoft Azure Administrator Associate
- VMware VCP (preferred)
- ITIL Foundation
- Microsoft certifications on Windows / Azure administration

Soft Skills

- Strong troubleshooting and analytical skills
- Clear communication and incident coordination ability
- Good documentation skills
- Ownership and accountability
- Ability to work under pressure during production incidents
- Collaboration across infra, app, DBA, network, and security teams
- Mentoring and stakeholder management skills for L3 roles

Key Deliverables / KPIs

- Incident resolution within SLA
- Patch compliance and vulnerability closure
- Backup success and restore readiness
- Infrastructure availability and stability
- Monitoring coverage and alert response
- Timely RCA submission for major incidents
- Audit observations closure
- Documentation and runbook completeness
- Automation and operational improvement initiatives

📌 Wintel / Cloud / Infrastructure Engineer (Bengaluru)
🏢 Visionet Systems
📍 Bengaluru