You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India.

We are hiring for a Global MNC In Kolkata

Position:International Customer Service Operations (Email, Chat, and/or Voice)

Location:Kolkata

Work from office only

CTC - 8 LPA

Exp. Required - Min. 8 months to 6 Years

Education:-

- Bachelor's Degree (Non-Technical Graduation)
- Minimum 15 years of regular education

Good To Have Skills:-
- Prior experience supporting UK customers
- Experience in Utilities, Telecom, Banking, Retail, or similar industries
- Experience working in UK shift hours (BST/GMT)
- Robust coordination and interpersonal skills
- Exposure to Agile working methodology

Key Responsibilities:-
- Handle customer enquiries through Voice, Email, and Chat channels
- Resolve customer issues accurately and efficiently within defined timelines
- Deliver high levels of customer satisfaction and First Contact Resolution (FCR)
- Manage customer complaints and escalations with complete ownership
- Maintain accurate records of customer interactions in internal systems
- Meet quality, productivity,



compliance, and customer experience targets
- Work directly with customers while adhering to project timelines and SLAs
- Follow Agile ways of working and support continuous improvement initiatives
- Collaborate with internal teams to ensure prompt issue resolution
- Ensure adherence to organizational policies and customer service standards

*Hurry Call or whtsapp now @ Jayanti - 97320 08214

*Note :-

If you encounter a busy tone or If you find our lines occupied, simply Whatsapp and share your details with us in the following format:-

Full Name

Current Location

Contact No

Highest Qualification

Experience for Consideration (Total Experience) :

Current Organization

Current CTC (Numeric Values only) :

Expected CTC (Numeric Values only) :

*Hurry Call or whtsapp now @ Jayanti - 97320 08214

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