Roles and Responsibilities

- Manage a team of customer support agents to achieve operational excellence, focusing on attrition reduction and CSAT improvement.

- Oversee daily operations, ensuring efficient handling of customer queries through voice calls.

- Develop and implement strategies to improve team performance, productivity, and overall customer satisfaction.

- Collaborate with cross-functional teams to resolve complex issues and drive process improvements.

- Analyze data to identify trends and areas for growth, making recommendations for optimization.

Desired Candidate Profile

- 5-7 years of experience in BPO/Call Centre workplace with expertise in Customer Support Operations or similar role.

- Strong understanding of CSA (Customer Service Agent) processes and ability to lead by example.

- Excellent communication skills with the ability to handle high-pressure situations effectively.

- Proven track record of reducing attrition rates through effective leadership and employee engagement initiatives.

- Location - Coimbatore

- Work mode - Work from office

- Shifts - Rotational shifts with rotational offs

- Notice period - Immediate, 15 days, 30 days and 45 days ( Non negotiable)

📌 Walkin For Team Lead - Coimbatore
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📍 Coimbatore