Significant Instructions

- Candidates must carry an updated resume and one Government ID proof

- Candidates who have already attended an interview are not eligible for the next 6 months

- Personal laptops are strictly not allowed

- Pursuing candidates are not eligible

Job Details

- Role: Service Desk Analyst (Technical Support)

- Support Mode: Calls / Chats / Emails (No choice of modality)

- Experience: 0 to 5 years

- Location: Pune

- Work Mode: Work From Office (5 days/week Mandatory)

- Shift: Rotational shifts, including night shifts (as per project requirement)

- Transport: Oneway cab facility (7 PM 7 AM | 30 km radius)

- Office Hours: 9.5 hours per day

- Commute: Candidate must be comfortable commuting to the office

- Communication: Excellent verbal & written communication skills required

Preferred Candidate Profile





- Fresher graduates or candidates with experience in Service Desk / Customer Support

- Strong verbal and written communication skills

- Basic knowledge of technical troubleshooting

- Must possess all educational documents (Provisional Certificate + All Marks Memos)

- Immediate joiners preferred

Job Responsibilities

1. Provide enduser support for application issues, system administration queries, and network-related concerns

2. Diagnose, prioritize, troubleshoot, and resolve incidents via call/chat/email/walkins

3. Identify and escalate highpriority or critical issues

4. Accurately log and document all interactions in the incident management tool

Ensure timely and effective resolution of helpdesk requests

📌 Walk-in || Service Desk Analyst 1 (Pune)
🏢 Wipro
📍 Pune