Interested candidates, can come directly for a walk-in Interview

Job Title: International Chat Process- Customer Support Representative

:

IntouchCX is looking for customer focused and detailed oriented customer service representatives to join our operations team. In this role, you will provide exceptional support to customers through chat and email channels, ensuring timely resolutions of inquiries while delivering a positive customer experience.The ideal candidate is an excellent communicator, possesses strong problem- solving skills, and thrives in a fast-paced environment.

Key Responsibilities:

- Providing prompt and qualified support to customers through chat and email channels.
- Respond to customer inquiries and resolve issues efficiently while maintaining high levels of customer satisfaction.
- Accurately communicate information related to products, services, policies, and processes.
- Build customer trust through empathy, active listening, and effective written communication.
- Investigate customer concerns and provide appropriate resolutions within defined service standards.




- Document customer interactions and maintain accurate records in internal systems.
- Manage customer communications during critical situations and escalations.
- Ensure compliance with company policies, procedures, and quality standards.

Desired Candidate Profile:

- Excellent verbal & written communication skills in English (neutral accent preferred).
- Fresher or minimum 6months of experience
- Willing to work in rotational and night shifts.
- Immediate joiners preferred.

Perks & Benefits:

- Competitive salary
- Two-way cab facility.
- Paid training and career growth opportunities.
- Positive, energetic, and inclusive work environment.

Salary: 2.2 - 3.4 LPA Shift: Rotational (including Night Shifts)

Working Days:5 Days Working (2 Rotational Week Offs)

Company- IntouchCX

Point of Contact: HR Vijaya

Number: (phone hidden)

Walk-in Details:Date: 24th & 25 th October 2026

Timings: 10:30AM- 12:30PM

Documents Required:

Resume Reference: HR Vijaya

📌 Walk-in || Mega Walk-in Drive -International Chat Process (Hyderabad)
🏢 IntouchCX
📍 Hyderabad