Minimum 4 years of experience in Ticket Support, Service Desk, Employee Support, Workplace Support, Contact Center Operations, IT Support, or similar operational support environments

Minimum 6 years of experience supporting customers/employees through Live Chat, Service Desk, Contact Center, or Workplace Support

Minimum 4 years of primary experience in a real-time, multi-concurrency live chat environment (standalone call center phone experience alone does not qualify)Experience working within high-volume, SLA-driven support organizations in global or multi-regional environmentsDemonstrated typing speed of 60+ WPM with high accuracy

Demonstrated experience working in complex, multi-stakeholder customer cases from intake through verified resolution, comfortable working across multiple systems simultaneouslyProven ability to break down complex, multi-layered problems and drive resolution independently without constant escalation





Exceptional written and verbal English communication skillsExcellent written English and business communication skills suited to real-time, high-pressure professional interactions; additional language proficiency is a plusStrong prioritization skills with the ability to manage high volumes without quality degradation with critical thinking and analytical capabilityProven experience with enterprise ticketing platforms, chat systems, and case management systems

Experience with ticketing platforms and case management systems and strong proficiency using knowledge management tools and operational documentationProven track record of delivering superior customer service in a high-volume, real-time setting

📌 Walk-in Interviews - Workplace Ticket Specialist/ Senior Live Chat (Pune)
🏢 Jones Lang Lasalle Property Consultants
📍 Pune