Key Responsibilities

- Manage day-to-day CKYC operations, including document verification, data validation, record creation, and modification.

- Ensure accurate processing and timely submission of CKYC records as per applicable guidelines and agreed TAT.

- Monitor daily productivity, quality, backlog, and SLA performance.

- Handle CKYC-related rejections, discrepancies, and resubmissions, ensuring timely resolution.

- Ensure compliance with KYC norms, internal policies, and applicable regulatory requirements.

- Lead and manage the operations team, including workload allocation, performance monitoring, and coaching.

- Prepare and review daily, weekly, and monthly MIS reports.

- Coordinate with internal stakeholders and clients to resolve operational issues and process escalations.

- Identify process improvement opportunities to enhance productivity, quality, and operational efficiency.





Required Skills and Experience

- Relevant hands-on experience in CKYC operations is mandatory.

- Strong understanding of CKYC record processing, validation, uploads, modifications, and rejection handling.

- Experience in team management and operational performance monitoring.

- Valuable knowledge of Excel, MIS reporting, and data analysis.

- Strong communication, problem-solving, and stakeholder management skills.

- Ability to manage high volumes while maintaining quality and TAT.

Preferred Candidate Profile

- Candidates currently working in CKYC or banking operations.

- Experience in handling a team and managing operational deliverables.

- Immediate joiners preferred

📌 Walk-in || Assistant Manager (Navi Mumbai)
🏢 Writer
📍 Navi Mumbai