Job title: Customer Service Executive / Technical Support Executive – International Voice & Chat

Freshers/Experience: International Customer Service / Technical Support Experience

Process: International – Blended Voice + Chat

Role: Customer Service + Technical Support Customer Support

Key Responsibilities

- Handle customer queries through International Voice, Chat, and Text channels.
- Provide technical assistance for installation, activation, troubleshooting, and product-related issues.
- Resolve customer concerns using approved scripts, processes, and knowledge resources.
- Provide information regarding product specifications and compatibility.
- Recommend relevant products, services, upgrades, or warranties as part of issue resolution.
- Maintain high standards of customer experience, quality, and productivity.
- Identify customer needs and provide suitable solutions.
- Work effectively in a fast-paced contact center setting.

Eligibility & Skills





- Undergraduate with Minimum 6 months of International Customer Service / Technical Support experience.
- Excellent English communication skills.
- Strong troubleshooting and problem-solving abilities.
- Good customer-handling and communication skills.
- Comfortable handling both Voice & Chat interactions.
- Upselling/cross-selling experience will be an advantage.
- Willingness to work in rotational shifts.

Apply Now: Candidates with relevant International Voice/Chat and Technical Customer Support experience are encouraged to apply. Pay: ₹27,000.00 - ₹33,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Life insurance

Education:
- Bachelor's (Preferred)

Experience:
- International voice process: 1 year (Required)

Work Location: In person

📌 Voice & Chat Customer Support Executive (Gurugram)
🏢 HBL
📍 Gurugram