Voice / VoIP Support Engineer Avaya / Genesys / Asterisk

Location: Mumbai

Experience: 1–5 Years

Role: Enterprise Voice / Contact Center Support

We are looking for Voice / VoIP Support professionals with hands-on experience supporting enterprise telephony or contact-center environments.

What we're looking for

- Hands-on experience in VoIP / IP Telephony / Enterprise Voice Support
- Good understanding of SIP and Voice/telephony troubleshooting
- Experience with at least one of the following:
- Avaya Communication Manager / Avaya Aura
- Genesys / Genesys Cloud CX / Genesys Engage

- Asterisk / Asterisk PBX

- Aspect Contact Center
- Other enterprise IP-PBX / Contact Center Voice platforms
- Experience with call routing, call flows, dial plans, IVR or SIP trunks
- Understanding of technologies such as PRI, RTP, H.323, ISDN, SBC or Voice Gateways
- Ability to troubleshoot Voice issues such as call drops, one-way/no audio, poor call quality,



latency, jitter or packet loss
- Experience handling incidents, service requests and troubleshooting within SLA
- Good communication and problem-solving skills
- Comfortable working in a support workplace and rotational shifts

Good to have
- Avaya VDN / Vectors / CMS / Session Manager
- Genesys Architect / ACD / Queues
- Poly IP phones / conferencing
- Asterisk administration
- SBC / SIP trunk configuration
- Wireshark / SIP trace analysis
- ServiceNow or similar ticketing tools

Important This is a technical Voice / VoIP infrastructure support role.

Candidates whose experience is only in BPO Voice Process / Customer Service / Call Handling without hands-on VoIP or telephony technology experience may not be suitable.

📌 Voice Support Engineer - VoIP Avaya Genesys (Navi Mumbai)
🏢 eClerx
📍 Navi Mumbai