Company Description HDFC Bank is India’s largest private sector bank, serving over 92 million customers with a wide range of financial products and services. With thousands of branches and ATMs across urban and rural locations, the Bank offers accessible banking solutions to individuals, MSMEs, and large corporations.

Since beginning operations in 1995 with the mission to be a “World-class Indian Bank,” HDFC Bank has focused on product innovation, customer-centric services, and operational excellence. The merger with HDFC Ltd has further strengthened its capabilities in housing finance and enhanced its integrated financial offerings. Through its CSR initiative, Parivartan, HDFC Bank is committed to social impact in education, healthcare, skills training, and sustainable livelihoods, while maintaining strong digital and data security standards.

Role Description The Virtual Relationship Manager is a full-time, on-site role based in the Pune Division. This role involves managing and nurturing customer relationships through phone, email, and digital channels, providing timely support and guidance on banking products and services.

The Virtual Relationship

Manager will handle customer queries, resolve issues, and ensure high levels of service quality and satisfaction. Daily responsibilities include cross-selling and up-selling appropriate financial solutions, assisting customers with transactions and digital platform usage,



and maintaining accurate records in the bank’s systems. The role also requires adherence to compliance and security protocols, coordination with internal teams for complex service requests, and proactive engagement to deepen customer relationships.

Qualifications

- Customer relationship management and client servicing skills, with the ability to engage professionally across phone and digital channels.
- Sales and cross-selling abilities, including comfort with promoting banking products such as accounts, loans, cards, and digital services.
- Communication and interpersonal skills, including transparent spoken and written English and regional language proficiency where applicable.
- Analytical and problem-solving skills to understand customer needs, identify suitable solutions, and resolve issues efficiently.
- Digital literacy and familiarity with CRM tools, core banking systems, and online/mobile banking platforms.
- Ability to work in a structured, target-driven environment while maintaining high service standards and compliance with bank policies.
- Bachelor’s degree in any discipline; a background in finance, commerce, or business is preferred.
- Prior experience in banking, financial services, or customer support roles is an advantage.
- Strong ethical standards, attention to detail, and commitment to data confidentiality and regulatory requirements.

📌 Virtual relationship manager (Pune)
🏢 HDFC Bank
📍 Pune