Company Description ANR Business Consulting provides smart, reliable offshore support that helps organizations scale faster and operate more efficiently. The company specializes in recruitment support, virtual assistance, accounting, digital marketing, and IT solutions for businesses across diverse industries. By combining skilled offshore talent with a client-first approach, ANR Business Consulting enables clients to reduce costs, enhance productivity, and maintain focus on strategic growth. The company positions itself as a flexible, scalable partner for businesses seeking long-term, high-quality operational support. Team members have the chance to contribute to impactful services supporting international clients and growing businesses. Role Description The Phone Banking Officer role is a full-time, remote position responsible for managing inbound and outbound calls related to banking inquiries, transactions, and account support. Day-to-day tasks include assisting customers with account information, guiding them through basic banking services, addressing concerns, and escalating complex issues to appropriate teams when needed. The Phone Banking Officer will provide consistent, professional customer service, verify customer details securely, and follow established procedures and scripts while maintaining compliance with internal policies. The role also involves identifying opportunities to introduce relevant banking products and services,



documenting interactions accurately in systems, and meeting performance targets for call quality, responsiveness, and customer satisfaction. Collaboration with team members and supervisors to improve processes and customer experience is also expected. Qualifications
• Strong Phone Banking skills with the ability to handle high call volumes and support routine banking transactions.
• Customer Service and Customer Support skills to address inquiries, resolve issues, and maintain a positive client experience.
• Excellent Communication skills, including clear verbal communication, active listening, and professional telephone etiquette.
• Sales awareness and the ability to identify customer needs and recommend appropriate banking products and services.
• Comfort working remotely with reliable internet access and a quiet, professional workspace.
• Basic understanding of banking operations, financial products, and data privacy practices (training can be provided).
• Ability to follow structured processes, work with call center or CRM systems, and maintain accurate records.
• High level of integrity, attention to detail, and commitment to meeting individual and team performance goals.
• Prior experience in call centers, financial services, or customer-facing roles is preferred but not strictly required.

📌 Phone Banking Officer (Noida)
🏢 ANR Business Consulting
📍 Noida