As an IP Technical Expert Center Specialist, you will serve as a key technical authority in diagnosing and resolving complex IP network issues. You will collaborate with cross-functional teams to lead deployments, conduct root cause analyses, and enhance product performance. This role involves mentoring team members, ensuring operational excellence, and supporting mission-critical production networks while fostering innovation and implementing industry best practices for Network Infrastructure business. Responsibilities
• Debugs complex product installations, product problems by applying both established procedures and creative alternatives.
• Writes technical application notes, field notices.
• Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.
• Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of recent products and releases through regular updates with R&D;, Product Management.
• Coordinates upgrade programs for Tier 1 customers (including generation of MOP).
• Provides emergency support to customers on a global basis 24/7.
• Experience / interest in working in a customer support role and environment is preferred.
• Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit. Qualifications You have:
• Bachelor’s degree in Engineering with 7–15 years of relevant experience.
• Provide technical requirement inputs based on customers’ deployment experiences.
• Contribute inputs to the development of software/hardware build-controlled production releases.




• Support the creation and release of hardware/software documentation and customer notifications.
• Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams. It would be nice if you also had:
• Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution.
• Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents.
• Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge.
• Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks. Some of our benefits in India:
• Flexible and hybrid working arrangements to support work–life balance
• Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
• Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
• Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
• Opportunities to innovate and contribute through Nokia’s research and development environment
• Recognition programs that celebrate outstanding contributions
• Workplace support – ergonomic working support and mobile device programs based on eligibility

📌 IP Technical Expert Center Specialist (India)
🏢 NOKIA
📍 India