Coordinate with vendors for support services to meet SLA. Logging calls, coordination and follow-up with vendor, complete update and follow up must be in ITSM Tool.Inform end user on the progress periodically through ITSM Tool or PhoneEscalation of calls to the higher levels at vendor side in case of requirement.Vendors SLA tracking and monitoring with alerts and escalations (including WAN vendor)AMC/ Warranty/ Support TrackingProviding necessary and advance information for entering into / renewal of AMC. Tracking of assets sent for repair.Maintain database of the various vendors with details like contact person.

Tel. Nos., escalation matrix, and response time and resolution time commitments. Log calls with vendors, Coordinate and follow up with the vendors and ensure that necessary spares exchanged. Analyze the performance of the vendors periodically (Quarterly basis or as specified).

FG shall provide FMS vendor list with contact details of individual vendors & SLAs signed with them by FG.Deliverables:Vendor pending support, SLA breached cases daily report will be captured through ITSM ToolVendor SLA adherence report (Monthly)

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Vendor Management -IT (Vikhroli)
🏢 Precision Techserve
📍 Vikhroli