Address : Kharadi

1. Working Days: 6 days a week candidates should be versatile with rotational shifts (including night shifts)
2. Transport: Two-way cab facility will be provided
3. Payroll ; JLL

Minimum 4 years of experience in Ticket Support, Service Desk, Employee Support, Workplace Support, Contact Center Operations, IT Support, or similar operational support environments Experience working within high-volume, SLA-driven support organizations in global or multi-regional environments

Demonstrated experience working in complex, multi-stakeholder customer cases from intake through verified resolution, comfortable working across multiple systems simultaneously

Exceptional written and verbal English communication skills

Strong prioritization skills with the ability to manage high volumes without quality degradation with critical thinking and analytical capability

Experience with ticketing platforms and case management systems and strong proficiency using knowledge management tools and operational documentation

📌 Ticket Specialist (Pune)
🏢 Genius Consultants
📍 Pune