CeePee Suzuki is looking for a customer-focused and motivated Customer Relationship Executive (CRE) to join our team at Mamangalam, Kochi. The candidate will be responsible for maintaining good customer relationships, handling customer inquiries, and ensuring high levels of customer satisfaction.
Key Responsibilities
- Make follow-up calls to customers regarding vehicle sales and service.
- Handle customer inquiries, feedback, and complaints professionally.
- Remind customers about vehicle servicing and maintenance schedules.
- Coordinate with the sales and service departments to resolve customer concerns.
- Maintain accurate customer records and update CRM data.
- Collect customer feedback and ensure customer satisfaction.
- Support customer retention and improve the overall customer experience