26 Oct
|
Excelencia International
|
Bandra West
26 Oct
Excelencia International
Bandra West
We are looking for an enthusiastic, confident, and target-oriented Telecaller to join our team. The candidate will be responsible for contacting prospective students, explaining our study-abroad services, generating leads, following up with enquiries, and scheduling counselling sessions with our education consultants.
Key Responsibilities
- Make outbound calls to prospective students and follow up on incoming enquiries.
- Explain study-abroad opportunities in countries such as the UK, UAE, USA, Canada, Australia, and Europe.
- Understand students’ academic backgrounds, career goals, and overseas education preferences.
- Generate leads and convert enquiries into counselling appointments.
- Follow up with prospective students through calls, WhatsApp, and other communication channels.
- Maintain accurate records of calls, enquiries, follow-ups, and lead status in the CRM system.
- Schedule appointments for education counsellors and coordinate with the sales team.
- Achieve daily, weekly, and monthly calling and lead-conversion targets.
- Maintain professional communication and build positive relationships with students and parents.
- Provide regular reports on calling activity, lead status, and conversion performance.
Skills and Qualifications
- Minimum qualification:
12th pass; graduates preferred.
- Freshers and experienced candidates are welcome to apply.
- Excellent verbal communication and interpersonal skills.
- Fluency in English and Hindi; knowledge of regional languages is an advantage.
- Good convincing, negotiation, and follow-up skills.
- Basic computer knowledge and familiarity with MS Office or CRM software.
- Positive attitude, confidence, and willingness to work towards targets.
- Previous experience in telecalling, sales, customer service, or education consultancy will be an added advantage.
Key Performance Indicators (KPIs)
- Number of calls made per day.
- Number of qualified leads generated.
- Number of counselling appointments scheduled.
- Follow-up completion rate.
- Lead-to-appointment conversion rate.
- Achievement of monthly targets.
What We Offer
- Fixed salary with performance-based incentives.
- Training on study-abroad destinations, courses, and admission processes.
- Career growth opportunities in sales and international education.
- Supportive and performance-driven working setting.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
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